SERVICE
After final acceptance of the plant, responsibility for plant servicing is transferred from Project Management to the Service Department, however, still with the support by the various specialist departments.
A service hotline has been set up in order to provide speedy support in case of production downtimes or technical questions. By requesting support via our hotline, you can receive assistance by telephone, remote maintenance or intervention on site, depending on the nature of your issue.
To keep downtimes as short as possible, our service team will be pleased to help you with the compilation of individual spare parts packages to match your specific plant. Due to the high degree of specialization and technology of our automation solutions, we offer, according to demand and extent, individual training sessions to ensure your plant functions smoothly in real operation.
YOUR ADVANTAGES
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Quick help in case of malfunctions and plant downtimes
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Help regarding inspection, maintenance and repair
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Survey regarding optimization potential and production assistance
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Support in plant expansions
SERVICE
Inquiry form
If you have not found your specific requirement within our range of services or require further information, please do not hesitate to complete the query form stating your data - we will contact you (by email or phone) as required.
Please send helpful photos, videos and necessary documents to: service@gtech.at
Service reception +43 / 7588 / 61992 122
Fax: +43 / 7588 / 61992 – 104
E-mail:service@gtech.at
Processing period:
Monday to Friday from 7:30 a.m. to 4:00 p.m
In order to receive the fastest and most effective support possible, GTech Automationstechnik GmbH needs all facts and data right from the start of the support. This is the only way we can quickly bring our technicians who support us in processing your request up to an identical standard. After checking the facts, a member of our service department will contact you.
GTech Automationstechnik GmbH reserves the right to invoice costs that arise from the service request (fault report) and are not covered by the guarantee or statutory warranty. Billing is based on effort based on our assembly conditions/assembly rates in their current version. The invoice will be sent to the address stated in relation to this message, unless there is an additional order. We would like to point out that due to possible traceability, for legal claims or for evaluation for an improvement process, your information will be stored electronically [GTech data protection declaration/privacy policy].
SERVICE
On site and online
A service hotline has been set up for you in order to provide you with speedy assistance in case of production downtimes or technical queries. By requesting support via our hotline, you can receive assistance by telephone, remote maintenance or intervention on site, depending on the nature of your issue.
Hotline support
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Recording your issue
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Technical help
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fastest possible processing of your request
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Handling/execution of your issue as quickly as possible (remote support and/or local support)
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Spare parts procurement
Inspection, maintenance and repair
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Inspection of your plant
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Inspection contract
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Maintenance
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Preparation of inspection and/or maintenance record
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Repairs
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Survey regarding optimization potential
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Production assistance
Expansion and optimization
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Technical consultation
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Quotation
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Coordination of dates
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Applications planning
SERVICE
Spare Parts
Our service team will be pleased to advise you as regards spare parts and an individiual spare parts package.
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Definition of your spare parts requirements (wearing parts, spare parts, components with a long lead time)
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Quotation both for individual spare parts and a spare parts package
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Help in the procurement of spare parts
SERVICE
Training
Due to the high degree of specialization and technology of our automation solutions, we offer, according to demand and extent, individual training sessions to ensure your plant functions properly in real operation. If you have specific ideas about the ongoing training you desire, please inform us via the request form; we will contact you (by email or phone) as required.
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Survey and definition regarding the training requirements together with the customer
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Individual training documents
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Individual training
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Training on your premises
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Training internally at GTech
Your contact person
service
Hotline
On working days from Monday to Friday.
07:30 - 16:00
service@gtech.at
+43 75 88 | 61992 122